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FAQ
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chevron_rightHow do I get a pool key?
Pool keys can be picked up from the management office. Each household will be required to submit a deposit of $100 per pool key. If you lose your pool key, you will be required to submit an additional deposit of $100.
The pool and spa are open from May through September/October each year, depending on the weather.
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chevron_rightHow much are my dues and where do I send my payment?
The dues will increase to $435 per month for 2025. The budget is prepared and distributed in November for the following year.
Payments are due on the first day of each month and are late if they are not received within 15 days of the due date. Late payments will be charged a $10 late fee. Checks must be made payable to Ambridge at Windemere Association and mailed to: Ambridge at Windemere Association
c/o HAS Processing Center
PO Box 95096
Las Vegas, NV 89193-5096
Please remember to include your account number on your check for proper posting.
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chevron_rightWhere is the management office located?
Our management company, Homeowner Association Services, is conveniently located just off of Crow Canyon Road in the office buildings near the City Offices. Their address is:
2266 Camino Ramon
San Ramon, CA 94583
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chevron_rightWho is responsible for maintaining Souyen Park?
The City of San Ramon is responsible for maintaining the tables, play structure, tennis courts and landscaping around Souyen Park. If you have a concern about the park, you can contact them at (925) 973-2779 or fill out a maintenance request form. A link to the City of San Ramon on-line maintenance request form can be found under the 'Links' page.
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chevron_rightWho should I contact in an emergency?
In case of an emergency, please dial 911!
For other non-emergency phone numbers, please see the chart below.
Police Services |
Police@sanramon.ca.gov
*Please do not use email to report a crime or request immediate police service. Please contact us by phone or in person. |
Non-Emergency:
(925) 973-2700
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Fire Department |
San Ramon Valley Fire Protection District |
(925) 838-6600 |
Hospital |
San Ramon Regional Medical Center |
(925) 275-9200 |
Homeowner Association Services after-hours Emergency |
For fire, water or red-zone emergencies after business hours. |
(925) 831-2309 |
Signal 88 Security |
Pool Security - will respond between 10pm and 5am during pool season |
(925) 245-1711 |
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